The Project Management Professional (PMP)® credential is a widely recognized and renowned certification that demonstrates project management proficiency, adeptness, efficacy, and professionalism.Getting your Project Management Professional (PMP certification) is a solid investment in your future.  The PMP is the most in-demand project management credential (regardless of industry). Having it will expand your career opportunities once you pass the exam. Per recent survey from Project Management Institute proves that PMP certified project managers command a 24% higher salary than those without the PMP credential. OneITech is a registered education provider and is approved to provide PMP certification course.

PMP Training Highlights

Here are some of the benefits you receive in our PMP boot camp:

• Instructor-led course. Taught by veteran PMP training instructors.
• Satisfies 35 contact hours required by PMI
• 100% money-back pass guarantee
• Guaranteed to run classes (yes, even if there is only one student)
• PMP-certified advisers who will help you complete your PMI application
• Modern training facilities in convenient locations
• PMP training aids (process group and ITTO memory sheets)
• A Guide to the Project Management Body of Knowledge (PMBOK® Guide) 6th Edition (paperback)
• Over 2,100+ exam prep sample questions with simulator
• Access to complete web-based video course
• Documented 99% pass rate.

Agenda

•  Welcome to the class. Instructor and PMP candidate introductions
•  25 test taking strategies to know and memorize
•  Complete PMP Examination Overview - Chapter 1
•  What types of questions to expect on the test
•  What is the Project Life Cycle and Project Organization - Chapter 2
•  Review the five Project Management Process Groups
•  Differences between Projects, Programs and Portfolios
•  Complete workbook memory checks for Chapter 2
•  Explaining the Project Management Knowledge Areas - Chapter 3
•  What you need to know about Inputs, Tools, Techniques and Outputs
•  Mapping the 47 major processes by knowledge area
•  Organizing Integration Management processes into the PM process - Chapter 4
•  Listing the components of a good project management plan
•  Complete workbook memory checks for Chapters 3 & 4
•  Assigning Scope Management processes into the PM process - Chapter 5
•  Understanding the key ITTO of the Scope Management knowledge area
•  Review practice test answers - Chapter 5
•  Wrap Up/Review

It’s a combined 5-day  PRINCE2® Foundation and Practitioner course is designed to give candidates a comprehensive overview, whilst ensuring that they are fully equipped to pass the exams.

Attaining this lauded PRINCE2® certification enables candidates to demonstrate and enhance their project management proficiency - contributing to an elevated business acumen and career prospects.

This extensive course will enable candidates to apply and tailor the PRINCE® principles, themes, and processes, to enhance productivity and operational functioning of projects. Whilst delineating how to improve a project’s operational performance, this comprehensive course will ensure that a candidate can work within a PRINCE2® team - fundamentally ameliorating project practices.

As the most popular project management methodology in the UK, PRINCE2® is a malleable and established process-driven methodology that appears ubiquitously across a variety of industries. Hence, this PRINCE2® Foundation and Practitioner course promotes an appreciation for project risk, contingency plans, business justifications, and of how to optimise individual project contributions - enhancing a candidate’s project management skill and qualification repertoire.

This certification is the entry-level qualification offered by the Project Management Institute (PMI)®. Designed for project managers or project management students with little experience, it is the ideal foundation qualification for individuals looking to initiate a career in project management or demonstrate their knowledge of project management to an employer when in a contributory role.

Most importantly, our 100% Pass Guarantee covers a full tuition refund should you not pass the PMP exam in three attempts. The only catch? You must take your first test within 4 weeks and any retakes within 12 weeks (while you still remember the material).

The management of risk is essential when making decisions within a business setting. Furthermore, it is relevant to anyone who makes crucial decisions within an organisation. This means that our M_o_R® certification is beneficial for individuals and organisations across all industries.

M_o_R® is also a generic framework, which means that it can be applied to any organisation with efficient results. Our M_o_R® qualification, therefore, enables you to learn about the M_o_R® methodology involved in controlling both negative and positive risks and allows you to develop skills in applying this to everyday experiences.

M_o_R provides a route map for the management of risk within a corporation. This map incorporates basic concepts, an approach, a series of process steps, and advice on techniques. This advice focuses on how M_o_R® should be applied to your specific sector. The M_o_R® qualification has four key outcomes:

• Knowledge, ensuring that the user can identify the key concepts of M_o_R®
• Comprehension, confirming the user understands these concepts
• Application, establishing how the user will be able to apply the the principles of M_o_R® to their given field
• Analysis, assuring the user has the ability to differentiate between correct and incorrect use of the principles of M_o_R®  

Our instructors are present to provide an interactive and interesting course that engages you. Our instructors are also there to ensure that training is applicable to your specific sector and is shaped around your personal requirements. Effective risk management is essential for the development of a professional who can make informed decisions to benefit both themselves and their organisation. Therefore, the M_o_R® certification positions professionals in an advantageous position to enhance their company's profitability and confirm that informed decisions are being made.

Our M_o_R® Foundation certification consists of a 3-day course that aims to develop your knowledge, understanding and application of risk management, in order to increase your chances of passing the M_o_R® examination.

Our trainers will advise you with expert tips, in addition to the specific information included in our M_o_R® training course. The M_o_R® exam concentrates on your knowledge of the M_o_R® framework. It is recommended that chapters from the M_o_R® manual: ‘Management of Risk: Guidance for Practitioners’ are studied prior to the course to ensure that you understand the basic principles and terms used in M_o_R®.

Our candidates are also offered support after the examination is completed to enable you to get the most out of your M_o_R® training. Therefore, the trainer-led format of the M_o_R® qualification allows you to develop your skills and knowledge under the advisement of highly experienced trainers, who are fully accredited and have years of experience in M_o_R® procedures.

M_o_R® Practitioner Upgrade Certification

Our  2-day M_o_R® Practitioner Upgrade certification targets those who have already completed the M_o_R® Foundation certification and want to further develop their knowledge of risk management and learn how to apply and shape M_o_R® to any organisational structure, but may not have the practical ability to administer this across all sectors.

It is a pre-requisite of the M_o_R® Practitioner Upgrade course to have completed the M_o_R® Foundation certification, ensuring that candidates have a basic knowledge and understanding of the M_o_R® methodologies. The M_o_R® Practitioner certification enables employers to recognise that the candidate has an elevated knowledge of the M_o_R® methodologies and, in theory, has the foundation to apply these across the board.

M_o_R® Foundation and Practitioner Certification

Our 5-day M_o_R® Foundation and Practitioner certification combines the content of the separate Foundation and Practitioner courses into one. Within this course, the first 3 days will focus on the M_o_R Foundation content, with the examination at the end of the third. This will be following by a final 2 days focusing on the M_o_R® Practitioner Upgrade content, with this examination at the end of the fifth and final day. This format enables the candidate to become an expert on the M_o_R® methodologies within a short 5-day period.

M_o_R® Re-Registration Certification

Our M_o_R® Re-registration certification is for individuals who want to renew their qualification. The M_o_R® Practitioner qualification must be renewed every 3-5 years in order for the certification to stay relevant and up to date. This M_o_R® Re-Registration Certification enables candidates to refresh their knowledge of M_o_R® to ensure that they are using it effectively. 

OneITech’sPgMP training helps you improve your efficiency as a program manager and enables you to advance your organization’s strategic goals. You’ll learn PMI’s five program management performance domains, including program strategy alignment, lifecycle management, stakeholder engagement, benefits management and governance. And you’ll use a scalable framework to manage programs of varying sizes and a time-tested approach to mitigating risk. Our PgMP training program is designed to ensure that you pass the PgMP exam on your first attempt.

By the end of this PgMP training, you will:

• Develop a strong leadership approach to managing multiple projects and navigating complex activities
• Become an efficient program manager with a good understanding of business strategy and program processes
• Learn to use effective tools and techniques, including balanced scorecard, program roadmapping and project selection criteria
• Acquire the relevant knowledge and skills required to pass the PgMP certification exam

Who should take this PgMP training?

A globally recognized certification, the PgMP is ideal for program management candidates who would like to take their newly acquired skills to a new level on a global platform. This certification is best suited for:

• Program Managers
• Project Managers
• Senior PMOs
• Professionals aspiring to be Program Managers

PMI-RMP training course has been designed to provide delegates with a comprehensive understanding of Risk Management principles and methodologies used within the business environment. During the first day, delegates will learn how to recognise, evaluate, and monitor risk so as to reduce or eliminate its potential negative impact on their enterprise. On the second day of training, our trainers will explain the process of tailoring Risk Management principles to various business situations, thus allowing delegates to be able to practically apply what they have learned to their own business after the course. Subsequently, this CRMP course provides a thorough education of Risk Management, ensuring delegates acquire the ability to make informed decisions and become valuable assets to their business.

This course has been meticulously designed so that the information presented to delegates can be easily transferred from the classroom to their business. CRMP principles can be applied to any business, regardless of size or type. This feature, therefore, has the additional advantage of allowing candidates to transfer their knowledge across businesses if they choose to leave their existing position. At TheOneITechdemy, our CRMP courses are taught by expert Risk Management training instructors, who are dedicated to encouraging the advancement of knowledge in this area of business.

Certified Ethical Hacker focuses on exposing flaws in security using hacking. Such certifications have become highly desirable, mainly because hacking courses are unique in comparison to other training courses, and protecting from cyber attacks has become more prominent due to the constant advancement of technology.

Likewise, CEH training is exceptional as it enables delegates to adopt the mindset of a hacker, which cannot be achieved in very many other ways. Delegates will learn how to operate tools and methodologies used by illegal hackers, to fix problems before they are exploited by cyber attackers, and to achieve excellent information security within their business.

Ultimately, CEH training allows individuals to defend systems against malicious cyber assaults by scanning, examining, hacking, and protecting. This CEH training is perfect for those looking to master hacking skills and become Certified Ethical Hackers. Such training will make delegates some of the most accomplished in the field.

CEH is practical, as hacking environments involve the active participation of individuals and use of actual equipment. Candidates will acquire a comprehensive knowledge and understanding of infiltrating computer systems, and will be able to accurately identify security vulnerabilities that need to be shown attention. 

The Certified Ethical Hacker training courses are accredited by the EC-Council, a world leading certifcation body for cyber security.

Our Certified Information Systems Security Professional (CISSP) training course aims to supply delegates with a theory-based approach to learning the Information Systems security process and how to apply this process practically to real-life scenarios.

The course is based around teaching the eight fundamental domains of Information Security, which provide delegates with all the information they require to obtain a broad understanding of Information Security and pass the CISSP exam.

The CISSP certification is globally recognised as the best Information Systems Security certification for Security Professionals. Our trainers use a theory-based training strategy, allowing for a clear explanation of CISSP terminology and methodology. Delegates can easily gain a comprehensive knowledge of the Information Security process by attending this course.

The content of this course is largely centred on the eight fundamental domains of Information Security, which encompass everything delegates need to know about the topic. Despite being wholly theory-based, the CISSP certification emphasises the necessity of practically applying what is learned and effectively trains delegates to do this.

Hence, by the end of the course, delegates will have acquired the knowledge and skills required to be able to design, develop, apply, and manage a security program to prevent malicious cyber-attacks. Thus, these individuals become greatly desirable for employers and can greatly improve their employability prospects. Certified Information Systems Security Professionals are crucial additions to the team as they can prevent the occurrence of a number of potentially harmful attacks to a business’s systems.

The fundamental eight domains of Information Security are taught during this certification, providing delegates with all the information they require to pass the exam.

The following subjects will be taught during the CISSP Certification:

Security and Risk Management:

• Confidentiality, Integrity, and Availability Concepts
• Security Governance Principles
• Compliance
• Legal and Regulatory Issues
• Professional Ethics
• Security Policies, Standards, Procedures, and Guidelines

Asset Security:

• Information and Asset Classification
• Ownership
• Protect Privacy
• Appropriate Retention
• Data Security Controls
• Handling Requirements

Security Engineering:

• Engineering Processes using Secure Design Principles
• Security Models Fundamental Concepts
• Security Evaluation Models
• Security Capabilities of Information Systems
• Security Architectures, Designs, and Solution Elements Vulnerabilities
• Web-based Systems Vulnerabilities
• Mobile Systems Vulnerabilities
• Embedded Devices and Cyber-Physical Systems Vulnerabilities
• Cryptography
• Site and Facility Design Secure Principles
• Physical Security

Communications and Network Security:

• Secure Network Architecture Design
• Secure Network Components
• Secure Communication Channels
• Network Attacks

Identity and Access Management:

• Physical and Logical Assets Control
• Identification and Authentication of People and Devices
• Identity as a Service
• Third-party Identity Services
• Access Control Attacks
• Identity and Access Provisioning Lifecycle

Security Assessment and Testing:

• Assessment and Test Strategies
• Security Process Data
• Security Control Testing
• Test Outputs
• Security Architectures Vulnerabilities

Security Operations:

• Investigations Support and Requirements
• Logging and Monitoring Activities
• Provisioning of Resources
• Foundational Security Operations Concepts
• Resource Protection Techniques
• Incident Management
• Preventative Measures
• Patch and Vulnerability Management
• Change Management Processes
• Recovery Strategies
• Disaster Recovery Processes and Plans
• Business Continuity Planning and Exercises
• Physical Security
• Personnel Safety Concerns

Software Development Security:

• Security in the Software Development Lifecycle
• Development Environment Security Controls
• Software Security Effectiveness
• Acquired Software Security Impact

It is required for delegates to obtain a book which will be used during the course: Official (ISC)2 Guide to the CISSP CBK. 4th Edition. (ISC2 Press). - Adam Gordon

It might also prove useful to briefly read over some of this guide prior to starting the course to supplement your learning and prepare you for your CISSP training.

This Certified Information Security Manager (CISM) training course focuses on the construction, development, and governance of information security operations. Possession of this certification displays precise knowledge, practice, and copious amounts of experience in the realm of information security management.  This CISM training course takes into account practical issues, like the creation of information security programs, and incident management, whilst promoting security practices used globally. CISM teaches delegates how to tailor ever-changing technology to their enterprises. This enables the enterprises to emerge as a valuable organisation and may expand their clientele due to their implementation of CISM certified individuals.

The demand for skilled information security management professionals is increasing, hence this CISM certification fulfils business needs. CISM has been accepted as the universal standard to strive towards within the sphere of information security, thus depicting the qualification as a prominent representation of expertise and commitment. This causes CISM holders to be identified as the most certified professionals in the information security realm and means delegates can recognise the link between information security programs and the larger goals of the organisation. Delegates will be provided with everything they need to pass the ISACA exam. 

Certified Information Security Manager (CISM) Training Outline

This CISM training course covers the following areas:

• Test-Taking Tips and Study Techniques
• Preparation for the CISM Exam
• Submitting Required Paperwork
• Resources and Study Aids
• Passing the Exam First Time

The Four Domains:

Information Security Governance:

• Asset Identification
• Risk Assessment
• Vulnerability Assessments
• Asset Management

Information Risk Management:

• Asset Classification and Ownership
• Structured Information Risk Assessment Process
• Business Impact Assessments
• Change Management

Information Security Program Development and Management:

• Information Security Strategy
• Program Alignment of Other Assurance Functions
• Development of Information Security Architectures
• Security Awareness, Training, and Education
• Communication and Maintenance of Standards, Procedures, and Other Documentation
• Change Control
• Lifecycle Activities
• Security Metrics

Information Security Program Management:

• Security Program Management Overview
• Planning
• Security Baselines
• Business Processes
• Security Program Infrastructure
• Lifecycle Methodologies
• Security Impact on Users
• Accountability
• Security Metrics
• Managing Resources

Incident Management and Response:

• Response Management Overview
• Importance of Response Management
• Performing a Business Impact Analysis
• Developing Response and Recovery Plans
• The Incident Response Process
• Implementing Response and Recovery Plans
• Response Documentation
• Post-Event Reviews

The Certified Risk Information Systems Control training course provides delegates with valuable technical skills, which ensure success and prosperity in the realm of IT security. The CRISC certification is a powerful manifestation of proficiency and expertise regarding various areas of risk. As well as this, CRISC demonstrates a commitment to IT security operations and enterprises, and a willingness to deliver quality within their profession. The demand for CRISC qualified individuals is ever-growing, and CRISC has been established as one of the most desirable and preferable IT security certifications worldwide.

During this 3-day training course, delegates will become knowledgeable of the methods and processes associated with risk identification, risk analysis, responding to risk, and controlling risk. Consequently, individuals will acquire experience in determining and evaluating specific risks and will learn how to achieve business objectives via the design, implementation, observation, and preservation of risk-based, competent information security disciplines. As well as this, delegates will discover how to address challenges that they may encounter in the field of IT and will be able to adapt CRISC principles to their own organisation.

Preparation for the CRISC examination will be a primary focus throughout this training course. Delegates will explore all four areas of the CRISC exam, and candidates will also be provided with a complete revision programme consisting of knowledge assessments, discussions, exercises, and model questions.

This training course will focus on the four domains of Certified Risk Information Systems Control. The course outline encompasses:

• An Introduction to CRISC
• Course Objectives
• About CRISC
• CRISC Domain Overview
• CRISC Value

Domain 1: Risk Identification

• Risk Identification Objectives
• Risk Identification Overview
• Concepts of IT Risk
• Risk Management Standards
• Risk Identification Frameworks
• Assets
• Threats
• Vulnerabilities
• Elements of Risk
• Penetration Testing
• COBIT 5
• ISO
• Risk Scenarios
• Communicating Risk
• Risk Awareness
• Organisational Structures and Culture
• Risk within the Enterprise
• Compliance
• Principles of Risk
• Conclusion

Domain 2: Risk Assessment

• Risk Assessment Objectives
• Risk Assessment Overview
• Risk Assessment Techniques
• Risk Assessment Analysis
• Methodologies
• Control Assessment
• Risk Evaluation and Impact Assessment
• Risk and Control Analysis
• Third Party Management
• System Development Lifecycle
• Developing Technologies
• Enterprise Architecture
• Conclusion

Domain 3: Risk Response and Mitigation

• Risk Response and Mitigation Objectives
• Risk Response and Mitigation Overview
• Risk Response Options
• Response Analysis
• Risk Response Plans
• Control Objectives and Practices
• Control Ownership
• Systems Control Design Implementation
• Control and Countermeasures
• Business Continuity
• Disaster Recovery
• Risk Accountability
• Inherent and Residual Risk
• Conclusion

Domain 4: Risk and Control Monitoring and Reporting

• Risk and Control Monitoring and Reporting Objectives
• Risk and Control Monitoring and Reporting Overview
• Key Risk Indicators (KRIs)
• Data Collection
• Monitoring Controls
• Control Assessments
• Penetration Testing
• Vulnerability Assessments
• Third Party Assurance
• Maturity Model Assessment
• Techniques for Improvement
• Capability Maturity Model
• IT Risk Profile
• Conclusion

This teaching will be supported by discussion sessions and exercises to enhance delegate’s understanding and enable them to master the material. There will also be final exam preparation and delegates will have the opportunity to attempt practice questions.

The Six Sigma Yellow Belt certification is the lowest level of Six Sigma training course, providing delegates with an understanding of the basics of the Six Sigma methodology. This certification is the first step towards becoming an expert in Six Sigma and enhancing your potential within business improvement.

The Six Sigma Yellow Belt is recognised all over the world and is highly sought-after by those who wish to demonstrate a fundamental understanding of the Six Sigma methodology. Obtaining this renowned and prestigious qualification confirms to employers that the individual has an exceptional understanding of Six Sigma and would be a valuable team member, with the ability to work effectively with Six Sigma Green Belts and Six Sigma Black Belts in quality improvement projects.

As this course is ideal for Six Sigma beginners, it covers the basic principles of Six Sigma and allows delegates to acquire an understanding of how Six Sigma operates. The content which will be covered over the course is detailed below:

• What is Six Sigma?
• How to utilise variability of resources
• Reducing waste and poor quality production
• Basic Data Analysis
• Process Mapping
• Plan, Do, Check, Act Processes
• Problem Solving Skills

The Green Belt is the second certification in the Lean Six Sigma belt system. This Green Belt training course develops delegates’ knowledge of root causes, value, and risk management. Delegates will also learn about the Define, Measure, Analyze, Improve and Control (DMAIC) model, which is fundamental to Lean Six Sigma projects.

This course is split into two parts. Part one will cover the Lean Six Sigma Yellow Belt certification, which will teach delegates the main Lean Six Sigma principles. Part two will focus upon the Green Belt certification, which is described below. 

This Lean Six Sigma Green Belt training course studies elements that are vital for project success in more detail, such as root causes, value, and risk management. Delegates will learn how to conduct analysis that can identify the root causes of waste, and learn how they use this data to create solutions. Doing this successfully is necessary to achieve business improvements.

Throughout this Green Belt training course delegates will also be introduced to the DMAIC model, which is an adaptable framework used to implement and track changes. Improvement strategies, working as a team, and preparation are areas that will be explored, as well as expenditure, reducing waste, and increasing the quality of performance.

As Green Belt is the second training course of the Lean Six Sigma series, it has a slightly higher difficulty than the Yellow Belt. Like the Yellow Belt, the Green Belt provides delegates with the knowledge and skills to be part of a Lean Six Sigma project team, however the Green Belt goes further as it teaches delegates how to lead their own Lean Six Sigma projects. 

This Lean Six Sigma Green Belt training course covers the following:

Define:

• Project charter
• Business case
• Key customers
• House of quality
• Stakeholder analysis
• Voice of the customer
• Critical to quality requirements (CTQ)
• Verifying CTQs
• Identify and segment
• Hi-level process map
• Project plan

Measure:

• Understanding variability
• Measurement basics
• Measurement process and plan
• Selecting measures
• Data definition and sources
• Sampling
• Measuring yield and capability
• Implementing the measure plan

Analyse:

• Data analysis
• Scatter diagrams
• Run charts
• Pareto charts
• Frequency charts
• Variation and defect analysis
• Process mapping and analysis
• Value stream analysis
• Complexity
• Cause and effect analysis (CNX)
• Hypotheses analysis
• Verifying causes

Improve:

• Brainstorming
• Process vision
• Lean principles
• Enabling flow
• Level scheduling SMED
• Kanban
• Visual management
• Selecting solutions
• Theory constraints
• Developing solution options
• How to run kaizen events and improvement teams
• FMEA risk analysis
• Implementation planning

Control:

• Simple and necessary documentation
• Mistake proofing
• Statistics control
• Variation
• Control charts
• Bar and R charts
• Process management
• Lean Six Sigma score cards

This Black Belt training course is the third Lean Six Sigma certification in our range.

This Black Belt training course is divided into two modules. The first module will teach Lean Six Sigma Yellow Belt, which outlines the main components of Lean Six Sigma. The first module will also cover the Lean Six Sigma Green Belt, which builds upon knowledge acquired at the Yellow Belt level and introduces the Define, Measure, Analyze, Improve and Control (DMAIC) model. The second module will focus on the Black Belt itself.

Ultimately, the Black Belt provides delegates with everything they need to establish themselves as Lean Six Sigma experts. Delegates will be introduced to a variety of tools they can use to analyse and identify where business developments should occur.

The Black Belt produces efficient managers who possess extensive analytical skills, which allow them to determine appropriate resolutions to business problems. By the end of the course, Black Belts will be able to implement DMAIC methodology effectively, and be capable of delivering and managing Lean Six Sigma projects successfully.

The Lean Six Sigma Black Belt training course will cover the following areas:

• The role of a Black Belt
• Black Belt DMAIC
• Statistical foundation
• Black Belt as a trainer
• Process capability
• Hypotheses tests
• Design of Experiments (DoE)
• Probability distributions
• Advanced control charts
• Measurement System Analysis (MSA)
• Lean metrics

Obtaining your Lean Six Sigma certification is a sound investment in your career. A recent salary study shows many Six Sigma Green Belts earn more than 100k with the lean six sigma credential. Earning your six sigma certificate is a quick way to energize your career and create new opportunities for professional advancement. 

As six sigma training providers since 1992, Edwel can help you achieve your Green Belt certificate with just five days in our Six Sigma boot camp. Start enjoying the benefits of investing in yourself - join our Six Sigma training course today.

Our ITIL® Foundation training course will provide delegates with a detailed knowledge of basic ITIL® framework, terminology, and concepts. This course will introduce them to ITIL® as an approach, in the context of the Service Lifecycle.

ITIL® (IT Infrastructure Library) offers best practice techniques for the optimisation of IT services. Essentially, ITIL® assists organisations in coordinating their IT requirements with business goals. ITIL® methodology is implemented worldwide, as it is the global standard for IT service management, thus it is a widely adopted and trusted procedure.

During this training course, delegates will become familiar with key ITIL® terminology, understand the link between processes and the lifecycle, and will be able to explain service management as a practice. This course will cover the phases of the Service Lifecycle, which provide a sufficient overview of the alliance between IT and business strategy.

The Service Lifecycle is comprised of:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Thus, delegates will gain an insight into these elements.

As well as this, individuals will learn about the service desk function, how automation integrates processes, and they will acquire an understanding of the key roles within service management. Towards the end of this training course, service management skills and successfulness with ITIL® will be an area of focus.

Modules

This ITIL® Foundation training course will explore the following modules:

Module 1: An Introduction to ITIL®

• Introducing IT Service Management
• Practicing Service Management
• The IT Service Lifecycle Overview

Module 2: The IT Service Lifecycle

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Module 3: Aspects

• Concepts
• Terminology
• Main Principles and Models
• Roles
• Functions

Module 4: Processes

• Service Level Management
• Service Continuity
• Configuration Management
• Release Management
• Incident and Problem Management

Module 5: Automation and ITIL® Success

• Technology and Architecture
• Competencies
• Service Management Skills

This 3 day ITIL® Service Operation course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Operation exam, leading to the ITIL® Service Operation certification.

ITIL® Service Operation is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed for the ITIL® Expert certification, and one of the five courses which make up the Service Lifecycle Stream. Service Operation concerns the principles, processes, operational activities, and functions required to manage the performance of products and services.

By providing a comprehensive framework of what activities should be carried out during the operation of services, Service Operation will be particularly beneficial to anybody involved in these activities.

Introduction to Service Operation:

• Bloom’s Level 2 Objectives – Full understanding of Service Operation terms and core concepts
• The functions contained within Service Operations including how they interact to make Service Operations work
• The processes and service lifecycle phases that Service Operation interfaces with
• The fundamental aspects of Service Operation and be able to define them?

Service Operation Principles:

• How Service Operation is organized in relation to Functions, Groups, Teams, Department, and divisions.
• How an organisation can achieve balance when dealing with internal verse external organisational focus, identifying the issues related to organizations who operate at the extremes of these balances
• What “Operational Health” means, specifically addressing examples of “Self-Healing Systems” and the processes used by them
• The creation components and implementation of a complete communication strategy to be used with Service Operations

Service Operation Processes:

• The use of and interaction of each of the five key processes that make up Service Operation
• The value to the business that each of the Service Operation processes contributes
• The use of and interaction with all other lifecycle operational activities that contribute to Service Operation

Common Service Operation Activities:

• The difference between a Technology-Centric and a Business-Centric organisation, the five levels of maturity and how Service Operation can be used to move towards increasing the Business Centric focus
• How the activities identified in this unit support Service Operation and provide a detailed model of how to integrate them into a Service Operation organisation

Organising Service Operation:

• The objective, activities and roles of each of the four functions identified in this unit and how to build a Service Operation model based on these functions
• Service Operation roles and responsibilities, where and how they are used as well as how a Service Operation organization would be structured to use these roles

Technology Considerations:

• The technology that supports Service Operation, where and how these can be used
• The technology required to support each of the Service Operations processes and functions: Event Management, Incident Management, Request Fulfilment, Problem Management, Access Management, and Service Desk

Implementation Considerations:

• Strategies and models for managing Change in Service Operation and how to implement this activity within an organization
• Implementing Service Operation technologies within a company
• How to assess and manage risk within a Service Operation group including the interaction that needs to occur with the Service Design and Service Transition personnel

Challenges, Critical Success Factors, and Risks:

• The challenges and risks (e.g. staff, funding, management, etc.) related to Service Operation and the details behind how each challenge can be addressed
• The Critical Success Factors (CSFs) related to Service Operation as well as a detailed model for measuring and monitoring Service Operation CSFs

This 3 day ITIL® Service Transition course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Transition exam, leading to the ITIL® Service Transition certification.

ITIL® Service Transition is one of the nine Intermediate ITIL® training courses which can be mixed and matched to gain the credits needed for the ITIL® Expert certification, and one of the five courses which make up the Service Lifecycle Stream. Service Transition concerns the process and practice elements and management techniques required to build, test, and implement products and services.

By providing a comprehensive framework of what transitional activities should be carried out during the lifecycle, Service Transition will be particularly beneficial to anybody involved in these activities.

The course covers the following topics:

• Introduction to Service Transition
• Service Transition Principles
• Service Transition Processes:
• Transition Planning and Support
• Change Management
• Service Asset and Configuration Management
• Release and Deployment Management
• Service Validation and Testing
• Change Evaluation
• Knowledge Management
• Service Transition Related Activities
• Organising for Service Transition

This 3 day ITIL® Service Strategy course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Strategy exam, leading to the ITIL® Service Strategy certification.

ITIL Service Strategy is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed to achieve the ITIL® Expert certification, and one of the five courses which make up the Service Lifecycle Stream. Service Strategy concerns the activities required for planning strategy, including Service Portfolio Management, Demand Management, and Financial Management.

By providing a comprehensive framework of what strategic activities should be carried out during the lifecycle, Service Strategy will be particularly beneficial to anybody involved in these activities.

This course is accredited by BCS on behalf of AXELOS.

The course covers the following topics:

• Defining Services and Market Spaces
• Strategic Assessments
• Financial Management
• Service Portfolio Management
• Demand Management
• Driving Strategy Through the Lifecycle
• Critical Success Factors and Risks

This 3 day ITIL® Service Strategy course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Strategy exam, leading to the ITIL® Service Strategy certification.

ITIL Service Strategy is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed to achieve the ITIL® Expert certification, and one of the five courses which make up the Service Lifecycle Stream. Service Strategy concerns the activities required for planning strategy, including Service Portfolio Management, Demand Management, and Financial Management.

By providing a comprehensive framework of what strategic activities should be carried out during the lifecycle, Service Strategy will be particularly beneficial to anybody involved in these activities.

This course is accredited by BCS on behalf of AXELOS.

The course covers the following topics:

• Concepts, Inputs, Outputs, and Activities
• Principles and Processes
• Organisational and Technological Issues
• Interaction With Other Service Lifecycle Processes
• Roles and Responsibilities
• How to Measure Service Design
• Technology and Implementation Considerations
• Challenges, Critical Success Factors, and Risks

This 3 day ITIL® Service Strategy course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Strategy exam, leading to the ITIL® Service Strategy certification.

ITIL Service Strategy is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed to achieve the ITIL® Expert certification, and one of the five courses which make up the Service Lifecycle Stream. Service Strategy concerns the activities required for planning strategy, including Service Portfolio Management, Demand Management, and Financial Management.

By providing a comprehensive framework of what strategic activities should be carried out during the lifecycle, Service Strategy will be particularly beneficial to anybody involved in these activities.

This course is accredited by BCS on behalf of AXELOS.

The course covers the following topics:

• Introduction to CSI
• CSI Model
• Deming Cycle
• 7 Step Improvement
• Integration with the Lifecycle
• Measuring and Reporting
• Organising for CSI
• CSI – Technology Considerations
• Implementing CSI
• Challenges, Critical Success Factors and Risks

This 5 day ITIL® Operational Support and Analysis course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Operational Support and Analysis exam, leading to the ITIL® OSA certification.

ITIL® Operational Support and Analysis is one of the nine Intermediate ITIL® training courses which can be mixed and matched to gain the credits needed for the ITIL® Expert certification, and one of the four courses which make up the Service Capability Stream. Operational Support and Analysis concerns practices for event, incident, request, problem, access, technical, IT operations and application management.

By providing a comprehensive framework of what practices should be followed to manage the operation of services, Operational Support and Analysis will be particularly beneficial to anybody involved in these activities.

The course covers the following topics:

• Introduction to OSA
• Service Operations
• OSA Processes and Functions
• Events Management
• Incident Management
• Request Fulfilment
• Problem Management
• Access Management
• Service Operations Functions
• Common Service Operations Activities
• Organisational Structures
• Technology and Implementation Considerations
• Implementing Service Operation

SAP FICO stands for "Financial Accounting and Controlling" and is a module in the SAP ERP system that manages financial transactions, accounting, and reporting. It helps organizations manage financial data, track financial performance, and provide accurate financial information to internal and external stakeholders.

SAP FICO provides various features such as integration with other SAP modules, customization capabilities, and reporting tools. It is widely used in industries such as manufacturing, retail, healthcare, and finance.

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