ITIL Foundation
Our ITIL® Foundation training course will provide delegates with a detailed knowledge of basic ITIL® framework, terminology, and concepts. This course will introduce them to ITIL® as an approach, in the context of the Service Lifecycle.
ITIL® (IT Infrastructure Library) offers best practice techniques for the optimisation of IT services. Essentially, ITIL® assists organisations in coordinating their IT requirements with business goals. ITIL® methodology is implemented worldwide, as it is the global standard for IT service management, thus it is a widely adopted and trusted procedure.
During this training course, delegates will become familiar with key ITIL® terminology, understand the link between processes and the lifecycle, and will be able to explain service management as a practice. This course will cover the phases of the Service Lifecycle, which provide a sufficient overview of the alliance between IT and business strategy.
The Service Lifecycle is comprised of:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Thus, delegates will gain an insight into these elements.
As well as this, individuals will learn about the service desk function, how automation integrates processes, and they will acquire an understanding of the key roles within service management. Towards the end of this training course, service management skills and successfulness with ITIL® will be an area of focus.
Modules
This ITIL® Foundation training course will explore the following modules:
Module 1: An Introduction to ITIL®
- Introducing IT Service Management
- Practicing Service Management
- The IT Service Lifecycle Overview
Module 2: The IT Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Module 3: Aspects
- Concepts
- Terminology
- Main Principles and Models
- Roles
- Functions
Module 4: Processes
- Service Level Management
- Service Continuity
- Configuration Management
- Release Management
- Incident and Problem Management
Module 5: Automation and ITIL® Success
- Technology and Architecture
- Competencies
- Service Management Skills
ONEITECH EXPERIENCE
FAQS ON LEADING SAFE ONLINE COURSE
ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme, which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by BCS on behalf of AXELOS.
As it is designed for beginners, there are no prerequisites to take this course.
The course fee includes 2-3 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack featuring presentation slides, exercises, and sample examinations.
Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.
You read more about ITIL® on our ITIL® topic page, which links to a number of pages which go into greater detail about ITIL, its courses, and its methodology.