ITIL Lifecycle Module CSI
This 3 day ITIL® Service Strategy course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Strategy exam, leading to the ITIL® Service Strategy certification.
ITIL Service Strategy is one of the nine ITIL® Intermediate courses which can be mixed and matched to gain the credits needed to achieve the ITIL® Expert certification, and one of the five courses which make up the Service Lifecycle Stream. Service Strategy concerns the activities required for planning strategy, including Service Portfolio Management, Demand Management, and Financial Management.
By providing a comprehensive framework of what strategic activities should be carried out during the lifecycle, Service Strategy will be particularly beneficial to anybody involved in these activities.
This course is accredited by BCS on behalf of AXELOS.
The course covers the following topics:
- Introduction to CSI
- CSI Model
- Deming Cycle
- 7 Step Improvement
- Integration with the Lifecycle
- Measuring and Reporting
- Organising for CSI
- CSI – Technology Considerations
- Implementing CSI
- Challenges, Critical Success Factors and Risks
ONEITECH EXPERIENCE
FAQS ON LEADING SAFE ONLINE COURSE
ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by BCS on behalf of AXELOS.
Yes, you must have completed ITIL® Foundation before taking this course.
The course fee includes 3 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack featuring presentation slides, exercises, and sample examinations.
Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.
You can read more about ITIL® on our ITIL® topic page, which links to a number of pages which go into greater detail about ITIL®, its courses, and its methodology.