ITIL® 4 Foundation
ITIL® 4 Foundation
ITIL® 4 Foundation Certificate
Grasp the seven guiding principles of ITIL 4 and their influence on service management practices.
Identify the four dimensions of service management and their relevance to delivering effective IT services.
Explore the components of the ITIL service value system, including the service value chain.
Learn about the continual improvement model and how it drives evolutionary changes in service management.
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Fundamental Learnings
Training by Top Microsoft-Certified Trainers
1 Day of Live, Instructor-Led Sessions
Latest, Up-to-date Curriculum, Approved by Industry Experts
Access to a Digital Library of Learning Resources
Comprehensive Knowledge of Core Learnings
Blend of classroom sessions and hands-on training
Prerequisites for this Courese
Things Included in the course learning
Course Curriculum
Module 1: Course Introduction
Module 2: Service Management: Key Concepts
Module 3: The Guiding Principles
Module 4: The Four Dimensions of Service Management
Module 5: Service Value System
Module 6: Continual Improvement
Module 7: Overview of ITIL® Practices
Things Included in the course learning
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I did a PSM-1course from One iTech and it was truly an enriching experience. The trainer was very good and has full expertise on the subject. He was quite interactive and engaging, always ensured everyone understood the concepts and fundamentals of Scrum Agile. He kept revising and recapping all important concepts throughout the session during these two days.
One iTech is very professional in handling entire process. They make sure all the support is provided during training and afterwards. I have done 2 courses with them and both times it was a great experience. The workshop was a well-organized event. The trainer was an expert which made it a valuable training.
What will I learn in this course
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