- Understand the key concepts of service management and the ITIL 4 service value system.
- Recognize the importance of co-creating value with customers and other stakeholders through services.
- Grasp the seven guiding principles of ITIL 4 and their influence on service management practices.
- Identify the four dimensions of service management and their relevance to delivering effective IT services.
- Explore the components of the ITIL service value system, including the service value chain.
- Learn about the continual improvement model and how it drives evolutionary changes in service management.
- Understand the purpose and details of ITIL practices, with a focus on continual improvement, change control, and incident management.
- Gain knowledge necessary to effectively implement problem management, service request management, and service desk practices.
- Discover how service level management maintains and improves service quality.
- Prepare for the ITIL 4 Foundation examination to validate understanding of the ITIL framework.
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